Feedback window
The Feedback window sends a message straight to the Prism team: a problem, an idea, a question, or something you like. We read every message.
Opening it
- Select Help › Feedback… in the Control Panel or a Workspace window.
- Select Send feedback on the Features page.
- Select the thumbs up or thumbs down of a feature on the Features page. The message then starts with the feature's name, and its label reads What's working well for you? or What happened?
| # | Name | Description |
|---|---|---|
| 1 | What's on your mind? | Your message. For a problem, say what you did and what you expected. While the message is short, a hint says “A sentence or two of context helps us act on it.”; it never stops you from sending. Send stays disabled while the message is empty. |
| 2 | Reply to |
The address we reply to. Leave it empty and we reply to your license's address, which the empty
field shows as a hint; without a license address we cannot reply. An address without an @
is marked “Enter a full e-mail address, such as name@company.com.” and Send stays
disabled. We only use the address to reply to you.
|
| 3 | Remember | Fills in the address the next time you send feedback. On by default. Prism saves your choice when you send the feedback or save it as an e-mail. |
| 4 | Attachments | What is attached, with the total size and how much more fits. See Attachments. |
| 5 | What gets sent | Expand it to see everything that is sent, and to turn on telemetry. See What gets sent. |
| 6 | Prefer e-mail? feedback@stati-cal.com | Opens a new email to us in your mail program, if you prefer to write from there. |
| 7 | Send | Sends the feedback; Ctrl+Enter does the same. It reads Sending… while the feedback is on its way, and the form is locked until it is done. |
| 8 | Cancel | Closes the window without sending. Esc does the same. |
Send feedback
- Select Help › Feedback….
- Type your message in What's on your mind?
- Check Reply to, and attach a screenshot or a file if it helps.
- Select Send, or press Ctrl+Enter. The window closes and Prism says Feedback sent: “Thanks for your feedback.”
If the feedback cannot be sent, the window stays open, keeps your text and says why:
- “Couldn't send your feedback. Your text is kept: try again, or save it as an e-mail and send it yourself.”
- “Your feedback is larger than the service accepts. Remove an attachment, then send again.”
| # | Name | Description |
|---|---|---|
| 1 | Message | Why the feedback was not sent. |
| 2 | Try again | Sends the feedback again. |
| 3 | Save as e-mail… | Saves the feedback, with its attachments, as an .eml file to send from your own mail program. |
To send the feedback yourself:
- Select Save as e-mail… and choose a file name in Save feedback as an e-mail.
- The window closes and Prism says Feedback saved: “Open <file> in your mail client and send it to feedback@stati-cal.com.”
- Open the file in your mail program and send it.
If the file cannot be written, the window says “Couldn't save the e-mail.” with the reason, and stays open.
Attachments
Each attachment shows as a chip, with a button to remove it.
| # | Name | Description |
|---|---|---|
| 1 | Size | The size of the attachments against what fits, such as 310 KB of 1.8 MB, with a bar that turns red when they are too large. |
| 2 | Prism log, last 500 KB | The end of the Prism log, with its size. Open it, or remove it. |
| 3 | diagnostics.json | Details for diagnosing a problem, with its size, and includes the last error when there is one. Open it, or remove it. |
| 4 | Screenshot | The pasted screenshot, with its size in pixels and bytes. Point at the thumbnail to see it larger; remove it with its button. |
| 5 | Attach file… | Attaches one file. |
| 6 | Paste screenshot | Attaches the image on the clipboard. |
- Prism log, last 500 KB and diagnostics.json are attached by default. Each chip has a button that opens the file, so you see exactly what is sent. After you remove one, Add log or Add diagnostics attaches it again. The log is read again when you send, so it includes what happened while the window was open.
- Paste screenshot attaches the image on the clipboard; take a screenshot with Win+Shift+S first. Ctrl+V also pastes it when the clipboard holds only an image. Pasting again replaces the screenshot. With no image on the clipboard, the window says “There's no image on the clipboard. Take a screenshot with Win+Shift+S, then paste it here.”; when another program holds the clipboard, “Another application is using the clipboard. Try pasting again.”
- Attach file… attaches one file, chosen in Attach a file to your feedback; attaching another replaces it. You can also drop a file on the window (“or drop a file here”). The chip shows the file's name and size, and its full path in the tooltip. If the file is moved or deleted before you send, the chip says File not found and Send stays disabled until you remove it.
When the attachments are too large to send, the window says “Too large to send. Remove an attachment to make room.” and Send stays disabled until you remove one.
What gets sent
Expand What gets sent to see the lines that go with your message, as they are sent:
| # | Name | Description |
|---|---|---|
| 1 | What gets sent | The list below, with the values for your installation. |
| 2 | Also share anonymous usage telemetry from now on | Turns on telemetry when you send. Shown only while telemetry is off. |
- The product and version, the Windows and .NET versions, and your license: its type, whether it is a trial, and the company it is licensed to.
- The window you opened the Feedback window from, such as Opened from: Workspace window, or the feature you rated on the Features page.
- One line for each open workspace: its source and number of objects.
- The last error, if there is one and diagnostics.json is attached.
- diagnostics.json, if attached: workspace details, the last error and its stack trace, a failed workspace load and the settings you have changed.
- A machine ID, which identifies this installation.
- Your message, reply address and attachments.
Also share anonymous usage telemetry from now on is off by default. Check it, and Prism turns on telemetry when you send the feedback or save it as an e-mail. Telemetry helps us improve Prism for AL; you can turn it off on the Settings page.
Report an error
When something unexpected goes wrong, Prism shows an Internal error message with the error, ending “To report it, choose Feedback… in the menu. The error is included.” Select OK to close it.
| # | Name | Description |
|---|---|---|
| 1 | Message | What went wrong, and how to report it. |
| 2 | OK | Closes the message. |
- Select Help › Feedback….
- Say what you were doing when the error appeared. Leave diagnostics.json attached: it carries the error and its stack trace.
- Select Send.