Signing up

  1. How do I sign up for a subscription?
    You can sign up for a subscription online in our webshop.
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  2. Which currencies are supported?
    We support subscriptions in currencies, EUR, USD and DKK.
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  3. Do I need a VAT number in order to sign up?
    EU customers need to provide a VAT number that is valid for cross-border transactions. We validate your VAT number using the European Commission's VIES service.
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Commercial model

  1. What is the commercial model?
    Our commercial model is subscription-based and subscriptions are renewed once a year. A subscription is for a number of named users, so each user has her/his own license.
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  2. Does the subscription include updates?
    Yes, we regularly release new versions which users can download for free from our web-site.
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  3. Does the subscription include support?
    Yes, users can request support via Prism's built-in feedback facility (Help | Feedback) or send an email to feedback@stati-cal.com.
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  4. Can I transfer a named user license to another employee?
    Yes, to support changes in staff, we allow license transfer to another employee. You can perform the transfer yourself using our self-care solution (log in to MyPages).
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  5. Can I get a quote for our internal approval process?
    Yes, if a screenshot from our web-site is not enough, then you can get a simple email quote or even a formal quote document, should you require that. Simply email us at sales@stati-cal.com.
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  6. Can we have a Purchase Order (PO) number printed on our invoice?
    Yes, when signing up or when purchasing additional named users, you can enter your PO number and that will be printed on the invoice. For renewal invoices, please email your PO number for renewal to sales@stati-cal.com.
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  7. What are the payment terms?
    Payment terms are 14 days. Our standard process is to send the license keys when the invoice has been paid, so we normally do not send reminders.
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  8. Which payment methods are supported?
    You can pay online via Stripe.com by card, or by SEPA Direct Debit if your invoice is in euro and your bank account is in the SEPA area. You can also pay by bank transfer via SWIFT or US domestic transfer. You will find the details on your invoice.
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License keys

  1. How are license keys delivered?
    We deliver your license keys via email to the email address that we have registered for your subscription.
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  2. When are license keys delivered?
    Our standard process is to deliver your license keys when we receive your payment. If you pay online, then delivery follows within minutes. If you pay by bank transfer, there is a little delay until we discover your payment. The licenses are also available in our self-care solution.
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  3. How are license keys installed?
    You can install your license key through Prism's control panel.
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  4. Are license keys restricted to a single machine?
    No, a user can install her/his own license key on several machines, also customer machines.
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  5. Can license keys be shared among multiple users?
    No, license keys are for a single user.
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  6. Do license keys work on a terminal server?
    Yes, the license key is stored per operating system user, so it works on a terminal server even if the installation is shared. Each user simply installs her/his own license key.
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  7. For how long are license keys valid?
    We generate license keys so they are valid until 20 days after your next subscription renewal date. This is to allow time to get the renewal invoice paid and the new license keys distributed.
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  8. What happens when my license key has expired?
    Prism runs with limited features, so a lot of functionality will be disabled. Once you receive your new license key, you can install it via Prism's control panel.
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Resubscription

  1. When will I receive my next invoice?
    We will generate your next invoice via Stripe.com and email it to you when your current subscription period ends and the new period starts. For example, if you signed up SEP 1, 2020, then your next invoice will be sent on SEP 1, 2021.
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  2. How do I know the resubscription price?
    In self-care (log in to MyPages) you can see your prices in the 'Subscription' tab.
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  3. Can you send me a quote for resubscription and add a PO number to my resubscription invoice?
    Yes, just send an email to sales@stati-cal.com.
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  4. Do I risk downtime without valid license keys?
    No. If you pay your resubscription invoice on time, then you are good. We email the invoice on the first day of your new subscription period. However, license keys expire 20 days after the resubscription date, so with 14 day payment terms, there is time to get the new license keys in place before the old one expires. If you run into troubles due to long invoicing cycles, just let us know and we will find a solution.
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E-mail communication

  1. What can I do to secure email delivery?
    You can ensure that your email system always allows emails from the following domains that we use for communication:
    DomainUsed for
    stati-cal.comOur personal emails
    statical.devOur personal emails
    app.stati-cal.comAutomated emails, e.g. licensing
    app.statical.devAutomated emails, e.g. licensing
    stripe.comInvoices and other automated emails from Stripe.com
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  2. Why do I receive invoices from Stripe.com?
    We use Stripe.com for managing subscriptions and invoices and for online payments. If you want to ensure that an invoice sent from Stripe.com is legitimate, then you can always log on to MyPages and find your invoice there.
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  3. Can I set up an extra email address for invoices?
    Yes, just send us an email with the additional email address for invoices.
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Still have a question?

sales@stati-cal.com feedback@stati-cal.com

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